Salary: £30000 - £35000/annum 30k - 35k
Category: Construction
Job Type: Permanent
Job Location: South West
Posted on: 09/12/2008

Claim Surveyor



Claim Surveyor

Salary Range £30k - £35k + Bonus

Core job description

• To visit customers, manage their expectations, accurately identify insurance related damage and manage the customer.

• Accurately identify scope and cost insurance related damage.

• Manage complaints.

• Field based position.

• The aims of this position are to:

• Accurately determine insurer’s liability and extent of repairs to damaged buildings.

• To identify insurance related damage and accurately scope the repairs.

• Produce a clear and accurate report (with photographs) confirming the above.

• Provide the best service to the insurer and their customers, resulting in high levels of customer satisfaction and low levels of customer complaints

• Specific responsibilities include:

• Determining Insurer’s liability – investigation of cause and relating it to policy documents and insurer protocols.

• Determining the scope of the claim – identifying insurance related repairs only.

• Scheduling and pricing building repairs in accordance with specific pricing model.

• Agreeing repair costs with contractors and direct labour management colleagues.

• Setting, managing and exceeding customer expectations and providing exceptional customer service.

• Liaising with Surveyor Technical Team in contentious liability issues, potential fraud, CDM, complaints, and other specialist areas.





Range of responsibilities:

• Receive extensive initial and ongoing insurance specific training;

• Receive instructions remotely via mobile IT and manage diary;

• Visit customers within specific geographical area;

• Validate building insurance claims (decide insurers liability) and manage customer’s expectations;

• Validate the extent of damage for domestic building insurance claims and manage customer’s expectations;

• Scope repairs and manage the building contractor’s expectations;

• Resolve customer queries and complaints;

• Liaise with Surveyor Technical Team as required;

Qualifications & experience:

Either:

• Extensively experienced and qualified trades based,

• Construction related degree holder and/or

• Qualified/part qualified ARICS/MCIOB surveyor

• Experience in Housing repair/maintenance sector is essential;

• Experience in scheduling and costing/pricing housing maintenance or repairs;

• Some experience in insurance repairs an advantage but detailed training is provided;

• Sound ability to diagnose cause of failure and distinguish between damage and gradual failure;

• A good understanding of and ability to use tablet IT and claim management software is essential;

• Driving license essential.

Skills & abilities:

• Produce clear and accurate building repair schedules;

• Accurately costs repair schedules using computerised pricing models;

• Practical understanding of domestic housing construction and trade skills;

• Organised, self-motivated and able to adapt to different circumstances;

• Good IT, numeracy and literacy skills;

• Effective face to face communicator on a range of levels;

• Ability to negotiate and deal with conflict.

Character & personal qualities:

• Willing to learn and develop;

• Personable and well presented;

• Approachable, helpful and fair;

• Flexible and adaptable approach to work;

• Experienced Home-worker, with designated office space at home;

• Team worker - take ‘ownership’ of their responsibilities within the team;

• Open, honest and has personal integrity;

• Gets things done without constant supervision;

• Can demonstrate loyalty.

Ideal qualities:

• An honest and experienced building professional, keen to use their skills in a fast moving and changing environment;

• Is completely open in their attitude to customers, colleagues and their manager;

• Keen to apply their skills to a new and different working environment and to develop self;

• Has a positive outlook with great inter-personal skills and an ability to understand the ‘big picture’ and their part in it;

• Has sufficient skill and experience to differentiate between construction failure, inherent defect and physical damage;

• Has the confidence and ability to use their skills effectively;

• Has the ability and desire to learn additional insurance and service skills;

• Has the ability to work to tight deadlines and the associated pressures;

• Understands how to work effectively and efficiently to minimise time pressure;

• Knows when to ask for help;

• Needs to be part of a successful team culture.











Salaries and Benefits:



Claims Surveyors



• Field based, need to find 3 to work across the postcodes in the Bristol area

• Salary Looking to pay £30k -£35k

• Plus contributory pension scheme with life assurance and permanent medical insurance.

• 22 days holiday

• Company Car, business needs user–An ECO scheme or take a company car, if so would be a diesel, for illustration something like a VW Golf or a Ford Focus

• Bonus

• Free policy and discounts



Job Reference: 127190133
Contact Details: Quanta Contracts Ltd